Privacy Policy

Privacy Policy

At Kaka Travels, we respect your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect information when you use our hire taxi services in Delhi for local travel, outstation journeys, and airport rides.

By using our services or contacting us at 8439108939, you agree to the terms described in this Privacy Policy.

1. Introduction

Kaka Travels operates as a professional taxi service provider in Delhi. Customer trust is extremely important to us, and we ensure that all personal data shared with us is handled responsibly and transparently.

This Privacy Policy applies to all customers who interact with Kaka Travels through phone calls, messages, or direct bookings.

2. Information We Collect

We may collect the following types of information to provide our taxi services effectively:

Personal Information

• Customer name

• Contact number

• Pickup and drop locations

• Travel date and time

Travel Information

• Local, outstation, or airport ride details

• Vehicle type requested

• Duration of journey

We only collect information that is necessary to deliver our services smoothly.

3. How We Use Your Information

The information collected by Kaka Travels is used for the following purposes:

• Confirming taxi bookings

• Assigning drivers and vehicles

• Communicating ride details and updates

• Providing customer support

• Improving service quality

• Resolving disputes or issues

Your information is used strictly for service-related purposes.

4. Data Collection Methods

We collect information through:

• Phone calls made to 8439108939

• Messages via mobile communication platforms

• Direct verbal communication during bookings

We do not collect unnecessary or unrelated personal data.

5. Data Storage and Security

Kaka Travels takes appropriate steps to protect customer information:

• Data is stored securely with restricted access

• Only authorized personnel can access customer details

• Information is protected against unauthorized use or disclosure

We follow reasonable security practices to safeguard customer data.

6. Sharing of Information

We do not sell, trade, or rent customer personal information to third parties.

Customer information may only be shared in the following cases:

• With drivers for trip execution

• When required by law or legal authorities

• To prevent fraud or misuse of services

Any data shared is strictly limited to what is necessary.

7. Driver Access to Information

Drivers assigned to your trip may receive limited information such as:

• Customer name

• Pickup and drop location

• Contact number for coordination

Drivers are instructed to use this information only for trip-related communication.

8. Customer Consent

By booking a taxi with Kaka Travels, you provide consent for:

• Collection of necessary personal information

• Use of information for booking and service delivery

• Communication related to your journey

You may choose not to share certain details, but this may affect our ability to provide services.

9. Information Accuracy

Customers are responsible for providing accurate and up-to-date information during booking.

Kaka Travels is not responsible for service issues caused by incorrect or incomplete information provided by the customer.

10. Data Retention Policy

• Customer information is retained only as long as required for service purposes

• Data may be stored temporarily for record-keeping and dispute resolution

• Information is deleted or anonymized when no longer required

We do not retain customer data unnecessarily.

11. Third-Party Links and Services

Kaka Travels does not control third-party websites or services. If customers interact with external platforms independently, their privacy policies will apply.

We encourage users to review third-party privacy policies separately.

12. Communication Policy

We may contact customers for:

• Booking confirmation

• Trip updates

• Service-related support

We do not send promotional messages without customer consent.

13. Protection of Children’s Privacy

Our taxi services are not directed toward children. We do not knowingly collect personal information from minors without parental consent.

If such data is identified, it will be removed immediately.

14. Legal Compliance

Kaka Travels complies with applicable data protection laws and regulations.

We may disclose information if required by:

• Legal authorities

• Court orders

• Law enforcement agencies

Such disclosures are made only when legally obligated.

15. Limitation of Liability

While we strive to protect customer data, Kaka Travels shall not be held liable for:

• Data breaches caused by external factors

• Unauthorized access beyond our control

• Technical failures outside our systems

We take reasonable measures to minimize risks.

16. Customer Rights

Customers have the right to:

• Request access to their personal information

• Request correction of inaccurate data

• Ask about how their information is used

Requests can be made by contacting us at 8439108939.

17. Updates to Privacy Policy

Kaka Travels reserves the right to update or modify this Privacy Policy at any time.

Changes will be effective immediately upon update. Customers are advised to review this page periodically.

18. Transparency Commitment

We believe in transparency and ethical data handling. Our goal is to build long-term trust with customers through responsible privacy practices.

19. Governing Jurisdiction

This Privacy Policy is governed by the laws applicable in Delhi, India. Any disputes related to privacy shall fall under Delhi jurisdiction.