Refund & Cancellation policy

Refund and Cancellation Policy

At Kaka Travels, we aim to provide reliable and transparent taxi services in Delhi for local travel, outstation journeys, and airport rides. This Refund and Cancellation Policy explains the rules and conditions under which customers may cancel bookings or request refunds.

By booking a taxi with Kaka Travels, you agree to the terms mentioned in this policy. For assistance, you may contact us at 8439108939.

1. Introduction

Travel plans can change due to unforeseen circumstances. Keeping this in mind, Kaka Travels has designed a fair and transparent cancellation and refund policy that balances customer convenience with operational commitments.

This policy applies to all taxi bookings made for:

• Local taxi services in Delhi

• Outstation cab services

• Airport pickup and drop services

2. Booking Confirmation and Applicability

• A booking is considered confirmed only after acceptance by Kaka Travels

• Cancellation and refund terms become applicable once the booking is confirmed

• The policy may vary based on trip type, distance, and duration

Customers are advised to clarify cancellation terms at the time of booking.

3. Cancellation by Customer

Customers may cancel their taxi booking by informing Kaka Travels through phone call or message at 8439108939.

Cancellation charges depend on:

• Time of cancellation

• Type of service booked

• Whether the vehicle has been dispatched

4. Local Taxi Cancellation Policy

For local taxi services within Delhi:

• Cancellation well in advance may not attract any charges

• Late cancellations may attract a partial charge

• No-show cases may result in full booking charge

Local bookings are time-sensitive, and last-minute cancellations affect driver scheduling.

5. Outstation Taxi Cancellation Policy

For outstation cab bookings:

• Cancellation before vehicle dispatch may result in minimal or no charge

• Cancellation after dispatch may attract cancellation charges

• Multi-day bookings may have separate cancellation rules

Outstation trips involve driver allocation, route planning, and vehicle blocking, which are considered while applying charges.

6. Airport Taxi Cancellation Policy

For airport pickup and drop services:

• Early cancellations are generally free of charge

• Late cancellations may attract waiting or dispatch charges

• Incorrect flight details leading to cancellation are the customer’s responsibility

Airport bookings are scheduled based on flight timings, making timely communication essential.

7. No-Show Policy

A no-show occurs when:

• The customer is unavailable at the pickup point

• The customer does not respond to calls or messages

• The customer fails to inform cancellation in advance

In such cases, no refund will be applicable, and full booking charges may be applied.

8. Refund Eligibility

Refunds may be applicable under the following circumstances:

• Cancellation made within the allowed time window

• Service cancellation by Kaka Travels

• Duplicate payment made by the customer

Refund eligibility is evaluated after reviewing booking details.

9. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• No-show bookings

• Cancellation after trip commencement

• Customer dissatisfaction not related to service failure

• Delays caused by traffic, weather, or external factors

Operational costs incurred cannot be reversed in such cases.

10. Cancellation by Kaka Travels

Kaka Travels reserves the right to cancel a booking due to:

• Vehicle breakdown

• Driver unavailability

• Natural calamities

• Law enforcement restrictions

• Safety concerns

In such cases, customers may be offered:

• A replacement vehicle, or

• A refund where applicable

11. Partial Trip Cancellation

If a trip is discontinued mid-way due to customer request:

• Charges will apply for distance or duration already covered

• No refund will be provided for unused portion

• Driver expenses and operational costs will be considered

12. Refund Processing Timeline

• Approved refunds are processed within a reasonable timeframe

• Refunds are issued using the original payment method where possible

• Processing time may vary based on payment mode

Customers are advised to contact 8439108939 for refund status updates.

13. Advance Payment Refund Policy

• Advance payments may be partially or fully refunded depending on cancellation timing

• Advance refunds are subject to cancellation deductions

• Non-refundable advances may apply for special bookings

14. Special Occasion and Peak Season Policy

For weddings, festivals, or peak travel seasons:

• Cancellation terms may be stricter

• Refund eligibility may be limited

• Advance payments may be non-refundable

Customers are advised to confirm special terms during booking.

15. Delay and Force Majeure Situations

Kaka Travels is not liable for refunds due to delays caused by:

• Heavy traffic

• Weather conditions

• Road closures

• Natural disasters

• Government restrictions

Such situations are beyond operational control.

16. Modification of Booking

Booking modifications such as:

• Change of pickup time

• Change of destination

• Change of vehicle type

may be treated as cancellation and rebooking, depending on availability and timing.

17. Dispute Resolution

In case of disputes regarding cancellation or refund:

• Customers may contact customer support at 8439108939

• Each case will be reviewed individually

• Management decision will be final

18. Transparency and Fair Use

Kaka Travels follows a transparent approach to cancellations and refunds. Our goal is to maintain fairness while ensuring operational sustainability.

Misuse of cancellation policy may lead to refusal of future bookings.

19. Policy Updates

Kaka Travels reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice.

Updated policies will be applicable immediately after revision.